ABHI Microfinance Bank has launched its ABHI DIY Banking solution in partnership with TouchPoint (Pvt) Ltd, introducing a self-service approach aimed at making banking services more accessible and convenient for customers. TouchPoint announced the launch through a LinkedIn post, congratulating ABHI Microfinance Bank on the introduction of the new service and describing it as a step toward the future of branch banking through self-service. The solution is designed to give customers greater control over their banking interactions while reducing reliance on traditional counter-based services. The companies said the initiative focuses on speed, convenience and customer control, reflecting the broader shift toward technology-enabled banking experiences.
The launch of ABHI DIY Banking comes as financial institutions increasingly explore self-service models to provide customers with banking facilities outside conventional assisted-service channels. Instead of depending entirely on staff for routine interactions, self-service banking allows customers to complete selected activities independently through dedicated digital or automated interfaces. While the announcement does not provide details of the specific services available through ABHI DIY Banking, TouchPoint’s announcement positions the solution around a more customer-controlled banking experience. For ABHI Microfinance Bank, the initiative provides an opportunity to introduce another technology-enabled access point for customers and complement its existing banking channels with self-service capabilities.
TouchPoint, which partnered with ABHI Microfinance Bank for the initiative, described the launch as part of the changing role of physical banking branches. The company said the future of branch banking is increasingly centered on self-service and highlighted the new solution as a way of putting greater speed, convenience and control directly into customers’ hands. Self-service infrastructure can allow financial institutions to handle routine customer interactions through technology while giving customers more flexibility in how and when they access services. For microfinance institutions in particular, digital and self-service channels can provide additional ways to serve customers while supporting more efficient delivery of financial services.
The partnership also reflects the growing role of technology providers in helping financial institutions modernize customer-facing banking operations. Rather than limiting digital transformation to mobile applications and online banking platforms, banks are also introducing technology into physical branch environments to create more automated customer journeys. ABHI DIY Banking represents this combination of banking services and self-service technology, with TouchPoint supporting the deployment of the solution. The companies have not publicly disclosed detailed information about the technology infrastructure, rollout scale or the number of branches involved in the launch, so the available announcement primarily establishes the partnership and the introduction of the self-service banking offering.
The launch adds another development to Pakistan’s expanding digital banking ecosystem, where financial institutions are increasingly adopting technology to improve how customers interact with financial services. ABHI Microfinance Bank’s collaboration with TouchPoint shows how self-service facilities can become part of the customer experience alongside conventional banking channels. By giving customers more control over their interactions, the initiative is intended to make banking faster and more convenient while supporting the bank’s efforts to adopt technology-driven service models. As ABHI DIY Banking moves forward, its impact will depend on the range of services made available, customer adoption and how effectively the self-service model is integrated into ABHI Microfinance Bank’s wider banking operations.
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