Finqalab has introduced FinBot, an in-app assistant designed to help users quickly find answers without having to leave the application. The new feature aims to save users time by providing immediate assistance across common account and platform-related queries.
FinBot can assist users who are setting up their accounts for the first time, trying to understand different app features, or seeking quick information about Pakistan Stock Exchange (PSX) basics. By placing these answers directly within the Finqalab app, the company aims to make access to information more convenient for users.
For questions that require additional assistance, FinBot directs users to Finqalab’s Help Center rather than leaving them to search for support on their own. This creates a pathway from automated assistance to more detailed support when a query requires further attention.
Finqalab has advised users to update their app to the latest version to access and try FinBot. The feature adds an AI-assisted support layer to the investment platform as fintech companies continue incorporating automated tools to improve customer service and in-app experiences.
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