The Capital Development Authority (CDA) has officially launched a cashless payment system at its One Window Facilitation Center, marking a significant milestone in the digitization of civic services and public transactions in Islamabad. This initiative, spearheaded under the leadership of CDA Chairman and Chief Commissioner Islamabad Muhammad Ali Randhawa, aims to transform the federal capital into Pakistan’s first fully cashless and digital city.
The new system enables residents to make payments for CDA-related services entirely through digital channels, eliminating the need for physical cash. The project represents a major step toward promoting transparency, accountability, and operational efficiency within the civic administration. At the launch event, Chairman Muhammad Ali Randhawa personally demonstrated the digital payment process to showcase the platform’s functionality and ease of use.
Senior CDA officials, including Member Finance Tahir Naeem, Member Environment Esfandyar Baloch, and the Director One Window, were present at the inauguration. The event also saw participation from representatives of key financial partners, including Bank Alfalah, Finnect, and other financial institutions collaborating to build this digital infrastructure.
According to CDA officials, the cashless system integrates QR code-based payment solutions through leading digital wallets such as EasyPaisa and JazzCash. This allows citizens to make payments instantly via mobile devices, without the need to handle paper money. The introduction of QR code payments also simplifies fee processing for services such as property transfers, utility connections, and municipal dues, ensuring greater convenience and faster turnaround times for residents.
Chairman Randhawa emphasized that the cashless payment initiative aligns closely with the government’s broader digital transformation agenda and the Prime Minister’s vision of a modern, transparent, and technology-driven Islamabad. He highlighted that the system is designed to not only reduce cash handling but also prevent fraudulent practices, streamline workflows, and enhance public trust in civic operations.
He noted that QR code-based payment systems have already been introduced in Islamabad’s weekly bazaars, where citizens are using mobile wallets for everyday purchases. Building on that success, CDA plans to extend this digital payment ecosystem to commercial areas, markets, and retail centers across the city in the coming months.
Randhawa further announced that all public-facing civic services will soon be available under one roof through the upcoming “Assan Khidmat Markaz,” a modernized service center being developed in collaboration with the Ministry of Information Technology and Telecommunication. The center will enable citizens to access various CDA services, pay fees, and track applications digitally through a single interface.
The CDA’s digital transformation strategy envisions a future where Islamabad functions as a truly smart city. The goal is to ensure that every civic transaction—whether it involves property, licensing, or public utility payments—can be completed electronically. This vision is backed by partnerships with banks, fintech platforms, and government agencies working together to establish a robust digital ecosystem.
Industry experts have lauded this move as a forward-thinking step that could serve as a model for other municipal and provincial administrations across Pakistan. By digitizing payment systems and adopting e-governance frameworks, CDA is not only enhancing service delivery but also laying the foundation for a more transparent and inclusive economy.
As Islamabad embraces this transformation, the cashless One Window System represents more than a technological upgrade—it signals a shift toward a smarter, more accessible, and citizen-centric urban governance model for Pakistan’s capital.
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