Tag: customer experience

JS Global Capital has signed an agreement with Supernet E-Solutions to deploy an AI-powered Call Center CRM and support system for clients.

Allied Bank is deploying SEDCO self-service kiosks to provide customers with 24/7 access to account opening, card replacement and instant card issuance.

Conviyo has partnered with Crumble to enable conversational commerce, allowing customers to discover products, get answers and place orders digitally.

Raqami Islamic Digital Bank partners with The Synergates Business Solutions to deploy a robust CRM platform that centralizes customer support and drives operational excellence

Parwaaz Financial Services Ltd and Bank Alfalah collaborate to enhance the digital payment ecosystem by offering simpler and faster repayment solutions for customers.

MCB Bank Limited collaborates with Wavetec to deploy CQuick Cash Deposit Machines across its network to enhance digital transformation and customer convenience.

2 Shades BPO partners with UBL Insurers to enhance digitization, elevate customer experience, and strengthen innovation in Pakistan’s insurance and services ecosystem.

Eocean and Meezan Bank have partnered to launch Pakistan’s first WhatsApp Banking service, powered by Eocean’s CPaaS platform. The partnership, unveiled at Eocean Tech Carnival 2025, enables secure and personalized digital banking experiences for customers nationwide.

elo and Footmetrics have joined forces to combine advanced footfall analytics with interactive retail technologies, aiming to enhance customer experience, optimize store performance, and drive smarter, data-backed business decisions in the evolving retail landscape.

M&P Express Logistics has introduced QR code–enabled doorstep payments, advancing Pakistan’s logistics industry into a cashless era with seamless backend integration and automated accounting, setting a new standard for customer-focused digital innovation.

Standard Chartered Pakistan has formed a strategic partnership with Emirates to provide exclusive travel benefits for its credit card holders, enhancing customer experience and reinforcing its position as a leading wealth advisory bank in the region.

Bank AL Habib, in partnership with C Square and wAI Industries, launches Pakistan’s first AI-powered contact center, redefining customer engagement through conversational AI and voice biometrics for a smarter, secure banking experience.