Easypaisa has clarified that it has not introduced a new 2% service charge on funds transferred from bank accounts into Easypaisa wallets. The clarification follows reports circulating on social media claiming that customers were being charged 2% when transferring money from their bank accounts to Easypaisa accounts. Easypaisa rejected these claims as false and misleading, confirming that customers can continue receiving money into their Easypaisa accounts without a new charge on incoming bank-to-wallet transfers.
The clarification is particularly relevant as digital wallets and bank-to-wallet transfers have become an increasingly common part of Pakistan’s digital financial ecosystem. Easypaisa said that funds transferred into its wallets remain free, meaning there has been no new blanket 2% fee imposed specifically on incoming transfers from bank accounts. Customers have been advised to verify information about transaction fees and pricing through official Easypaisa channels before acting on claims shared through social media.
The reports appear to have caused confusion around different types of digital wallet transactions and applicable service charges. While the reported 2% charge does not apply to incoming bank-to-wallet transfers, customers should still check the applicable fee structure for specific services and transaction methods. This distinction is important as digital banking platforms offer multiple ways to add, transfer and withdraw funds, with charges potentially varying depending on the service being used.
The clarification comes as Easypaisa continues to operate as a major digital financial services platform in Pakistan, providing customers with digital payments, money transfers and other banking services. Clear communication around transaction charges is increasingly important as more consumers shift toward digital financial channels and rely on mobile wallets for everyday transactions.
Easypaisa’s clarification effectively puts to rest reports of a newly introduced 2% charge on standard bank-to-wallet transfers. Customers can continue receiving funds into their Easypaisa wallets without the reported new fee, while the company has encouraged users to rely on official information when checking transaction charges and other pricing-related updates.
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