Tag: customer experience

2 Shades BPO partners with UBL Insurers to enhance digitization, elevate customer experience, and strengthen innovation in Pakistan’s insurance and services ecosystem.

Eocean and Meezan Bank have partnered to launch Pakistan’s first WhatsApp Banking service, powered by Eocean’s CPaaS platform. The partnership, unveiled at Eocean Tech Carnival 2025, enables secure and personalized digital banking experiences for customers nationwide.

elo and Footmetrics have joined forces to combine advanced footfall analytics with interactive retail technologies, aiming to enhance customer experience, optimize store performance, and drive smarter, data-backed business decisions in the evolving retail landscape.

M&P Express Logistics has introduced QR code–enabled doorstep payments, advancing Pakistan’s logistics industry into a cashless era with seamless backend integration and automated accounting, setting a new standard for customer-focused digital innovation.

Standard Chartered Pakistan has formed a strategic partnership with Emirates to provide exclusive travel benefits for its credit card holders, enhancing customer experience and reinforcing its position as a leading wealth advisory bank in the region.

Bank AL Habib, in partnership with C Square and wAI Industries, launches Pakistan’s first AI-powered contact center, redefining customer engagement through conversational AI and voice biometrics for a smarter, secure banking experience.

Faysal Bank's AI-powered platform, i-Faysal, earns the Best Generative AI Initiative award at the Global Islamic Finance Awards, marking a significant advancement in Islamic banking technology and customer service in Pakistan.

Wavetec discusses digital transformation, NFC vending solutions, and digital payment integration for improved customer experience in Pakistan.