In a major step toward simplifying delivery refunds, inDrive, a global mobility and urban services platform, has partnered with Simpaisa, a leading digital payment service provider, to launch a real-time payout solution for delivery claims in Pakistan.
The new system enables users whose packages (valued up to PKR 10,000) are lost or damaged during delivery to receive instant compensation — no long waits, no manual claims. Powered by Simpaisa’s automated digital payout infrastructure, the process ensures immediate resolution directly through the inDrive app.
This feature is available within inDrive’s Business Mode, tailored for micro, small, and medium enterprises (MSMEs) that depend on efficient delivery and payment systems. The integration combines fast logistics with real-time financial technology, giving businesses the tools to operate smoothly and confidently.
Key Highlights:
- ⚡ Instant payouts through trusted local payment channels
🔄 Automated claim processing with full transparency
📦 Seamless experience from delivery to disbursement
“Reliability for parcels goes beyond delivery; it’s also about what happens when things don’t go as planned,” said Awais Saeed, Country Manager at inDrive. “With this integration, MSMEs that rely on inDrive now have the safety net of parcel coverage and instant payouts. Our goal is to help small businesses focus on growth while we handle the rest.”
Adding to this, Shahroze A. Khan, Head of Business at Simpaisa, commented:
“As the sharing economy scales, we’re bridging distances not just physically, but financially. inDrive guarantees coverage, and Simpaisa ensures the claim is delivered instantaneously. Together, we’re redefining reliability in logistics.”
Through this partnership, inDrive and Simpaisa are enhancing customer trust, minimizing friction, and setting a new standard for digital-first, real-time refund systems in Pakistan’s logistics and fintech landscape.
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