Mobilink Bank is hiring for a Head of Intelligent Operations, Transformation and AI role, positioning it as a senior leadership position meant to advance the next phase of the bank’s digital evolution. The listing frames the role as building on digital capabilities already in place at the bank, with the successful candidate expected to help shape how AI, automation, and data get applied across the organization going forward.
According to the job posting, the role centers on turning AI, automation, and data into measurable business value, rather than treating these as standalone technology initiatives disconnected from core banking operations. Responsibilities include rethinking existing processes, improving customer journeys, and building a more scalable operating model, placing the position at the intersection of operations, technology, and customer experience rather than confining it to a purely technical function.
The posting also calls for improving controls as part of the role’s scope, suggesting the position carries responsibility for risk and governance alongside its transformation mandate, an increasingly common pairing as banks look to deploy automation and AI without loosening oversight of how decisions get made and audited. Mobilink Bank said it is looking for candidates with deep banking operations experience combined with a strong track record in digital transformation, AI, and intelligent automation, indicating the bank wants someone who understands both the technical tools and the operational realities of running a bank at scale.
Interested candidates can apply through the link shared in the job posting. No details were given on reporting lines, team size, or the specific systems and processes the new hire would initially be responsible for transforming, though the seniority of the title suggests the role will carry significant influence over how Mobilink Bank applies AI and automation across its operations in the period ahead.
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